Terms and Conditions
The contract for sale will be between you and your Representative. This means that if you have any questions about your order you must discuss them with your Representative. If you wish to cancel your order or return any products, this also must be done through your Representative
Your Representative is an independent, self-employed individual. As a result Avon is not liable to you for any losses, damages, costs, expenses (whether direct or indirect) arising out of the acts or omissions of your Representative, even if Avon has been advised of the possibility of such losses, damages, costs or expenses. This does not affect your statutory rights.
Our contract with you
Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process. 2.2 After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been dispatched (Dispatch Confirmation). The contract between us will only be formed when we send you the Dispatch Confirmation. 2.3 If we are unable to accept your order, we will inform you of this either by phone or in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. If you have already paid for the product, we will refund you the full amount including any delivery costs charged as soon as possible.
Products and packaging may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Your rights to cancel
The Avon guarantee offers a 100% satisfaction promise, so if you don’t like any of your purchases for whatever reason, simply return them within 28 days and we’ll give you a replacement or your money back (special terms apply to certain products). The Avon guarantee is in addition to your statutory rights (see below). Products can be returned free of charge provided you return via Royal Mail or Parcelforce (home collection) (see our Returns Policy for full details: https://www.avon.uk.com/service-pages/returns .
In addition to the rights granted by us above, you have a statutory right to cancel your order at any stage after acceptance of your order by us, and up to 14 days after receipt. Please note, this right to cancel does not apply to items which are unsuitable for return due to health protection or hygiene reasons, if they become unsealed after delivery (unless they are faulty). If you wish to cancel your order in accordance with your statutory rights, complete the form found on the Returns Policy page and send it via email to firstname.lastname@example.org or MyBeautyKing Returns, 12A Central Avenue, TW3 2QH
Alternatively, if you have already received the items, just follow the returns process set out on that page. We are under a legal duty to supply products that are in conformity with the contract. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back). For detailed information please visit the Citizens Advice website www.adviceguide.org.uk
We will refund you the price you paid for the products including delivery costs, by the method you used for payment.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then: (a) If we have not offered to collect the products, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 5.1. (b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind
Price and payment
The price of the product (which includes VAT) will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product stated is correct. However please see below for what happens if we discover an error in the price of the product you order. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products provided to you. We accept payment with all major credit and debit cards. You must pay for the products prior to completing your order, if you want to receive your order through personal delivery you can also pay by cash, credit or debit card or bank transfer. If you want to pick up your order at my office you can also pay by cash debit or credit card, or bank transfer.
Our responsibility for loss or damage suffered by you. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Other important terms Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect. If we decide to change these terms, we will post the new version on the website. Any orders placed after this time will be subject to the new version. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.